A typo spotted!
The message to "J*ha " We are looking for you. You have wrote us a message via our site, but it seems like you have a typo of your email address as we can't reply your question. If you see this message, please contact us here or write us a email again. If any one of you have send us a message via the site and we never reply. It must be the typo of the address, please kindly contact us again. We'll always waiting for you and answer all your question. Yours sincerely, HAO service team